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Emergency Resources

Hurricane-Matthew-Info-Final


 

United Way’s FREE 2-1-1 Helpline

2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. Dial 904-632-0600 to access a United Way 2-1-1 call center specialist.

For Hurricane Matthew, 2-1-1 staff will be equipped with shelter information and more, as information is available. To contact 2-1-1:

  • Dial 2-1-1 from any land line or cell phone
  • Dial 1-904-632-0600 from any land line or cell phone

City of Jacksonville Quick Links

  • For a quick list of links on Duval County information on Hurricane Matthew and recovery, click here.

 

American Red Cross Information

1-800-768-8048 (toll free) and 1-904-358-8091 (local callers)
redcross.org/local/florida/north-florida/local-chapters/northeast-florida

Salvation Army Information

1-904-356-8641
salvationarmyusa.org

 

Food Resources

 

Storm Debris and Repairs

Download the Hurricane Matthew Disaster Relief Assistance Program Brochure.

Disaster Housing Resources

COJ Disaster Assistance Relief Grant through the Neighborhoods Department
Housing and Community Development Division is the point-of-contact for the City of Jacksonville’s Disaster Relief Assistance Program related to conditions resulting from Hurricane Matthew. Call the division at 904-255-8200 for additional information and visit the city’s website at coj.net for available disaster relief assistance information and programs. To review program specifics, see the Hurricane Matthew Disaster Relief Assistance Program Brochure.

 

Financial Resources

The Red Cross is now offering some emergency financial assistance for Hurricane Matthew-related needs. Call 904-358-8091 and follow the prompts for Hurricane Matthew. Assistance will be determined on a case-by-case basis. This assistance is for residents of Duval, Clay, Nassau, Baker, St. Johns and Putnam counties.

Download Red Cross’s Hurricane Matthew infographic here: English | Spanish

 

FEMA Information

The FEMA registration deadline for damages caused by Hurricane Matthew is Friday, Dec. 16. Download the flier for more information.

FEMA Individual Assistance has been declared for Duval, St. Johns, Nassau, Putnam, Flagler and Volusia counties. Requests have been made in Washington, D.C., for other counties to be included, but they have yet to be named. Florida is located in Region IV. FEMA provides:

  • Grants to help people repair their homes and find replacement housing.
  • SBA provides low-interest disaster loans to businesses and homeowners.
  • IFG (Individual and Family Grants program) – Grants are made to victims who are not eligible for a disaster loan.
  • Homeowners Assistance – Up to 18 months.
  • Home repair grants
  • Medical, dental, funeral costs
  • Transportation costs – Reimburse for moving and storage, and vehicle damage (cap on vehicle damage).

Jacksonville Recovery Center

A Disaster Recovery Center (DRC) has opened in Jacksonville to help residents affected by Hurricane Matthew.

DRCs serve as one-stop shops for eligible storm survivors seeking one-on-one help. Representatives from the Florida Division of Emergency Management (FDEM), the Federal Emergency Management Agency (FEMA), the U.S. Small Business Administration (SBA) and various state agencies will be at the center to answer questions.

The center is located at:

Prime F. Osborn III Convention Center
1000 Water St.
Jacksonville, FL 32204

The center will be open 9 a.m. to 6 p.m. Monday-Saturday and closed on Sundays.

Downloading the FEMA App (available in English and Spanish) to their mobile device will allow survivors to:

  • Apply for disaster assistance;
  • Get directions to the nearest Disaster Recovery Center by visiting the DRC locator;
  • Get weather alerts;
  • Subscribe to disaster safety tips.

Many services available at disaster recovery centers are also available by calling the FEMA helpline at 800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 800-462-7585).

Toll-free lines are open 7 a.m. to 10 p.m. seven days a week, until further notice.

Disaster assistance may include grants to help homeowners and renters pay for temporary housing, essential home repairs, personal property replacement, and other serious disaster-related needs not covered by insurance.

St. Johns County Recovery Center

A disaster recovery center has opened in St. Johns County to help survivors affected by Hurricane Matthew’s severe storms and flooding. The center, open 9 a.m. to 6 p.m. Monday to Saturday, is located:

St. Johns County Wind Mitigation Bldg.
3111 Agricultural Center Dr.
St. Augustine, FL 32092

Disaster recovery centers serve as one-stop shops for eligible storm survivors seeking one-on-one help, FEMA officials said. Representatives from the Florida Division of Emergency Management, the Federal Emergency Management Agency, the U.S. Small Business Administration and various state agencies will be at the center to answer questions.

FDEM and FEMA officials continue to work closely with local officials in hard-hit areas to identify possible sites for additional centers. Survivors can also locate the center by visiting the DRC locator on fema.gov.

Downloading the FEMA App (available in English and Spanish) to their mobile device will allow survivors to:

  • Apply for disaster assistance
  • Get directions to the nearest disaster recovery center
  • Get weather alerts
  • Subscribe to disaster safety tips

Many services available at disaster recovery centers are also available by calling the FEMA helpline at 800-621-3362.

 

Additional FEMA information:

  • Website: disasterassistance.gov
  • FEMA also has a mobile app
  • Contact FEMA online: fema.gov/webform/disaster-assistance
  • Phone number: 1-800-621-FEMA (1-800-621-3362)
  • Applicants who use 711 or video relay service may also call 800-621-3362. People who are deaf, hard of hearing or have a speech disability and use a TTY can call 1-800-462-7585.
  • These toll-free numbers are open from 7 a.m. to 10 p.m., seven days a week.
  • Multilingual operators are available. Press 2 for Spanish, and press 3 for other languages.
  • Mailing Address: FEMA, P.O. Box 10055, Hyattsville, MD 20782-8055
  • To find a FEMA assistance center near you: http://asd.fema.gov/inter/locator/home.htm
  • Click here for more information on FEMA’s Individuals and Households Program.

If you are eligible for an Individual Assistance grant, you are not required to pay back the grant to FEMA.  However, loans from SBA must be repaid. When individual assistance for your county has been declared, be prepared to provide the following information:

  • Social Security number
  • Address of the location where the damage occurred (pre-disaster address)
  • Current address
  • Current telephone number and Insurance information
  • Total household annual income
  • Routing and account number for your checking or savings account (this allows FEMA to directly transfer disaster assistance funds into your bank account).
  • A description of your disaster-caused damage and losses

Mobile App and Social-Media Information

 


Emergency Operations Centers Northeast Florida (By County)

Florida Emergency Information Line: 1-800-342-3557

Baker: 904-259-6111 | bakercountyfl.org/eoc
Bradford: 904-966-6336 | bradford-co-fla.org
Clay: 904-284-7703 | claycountygov.com
Columbia: 386-719-7530 | em.columbiacountyfla.com
Duval: 904-630-2472 or 904-630-2489 or 904-630-CITY | www.coj.net
Flagler: 386-586-5111 | flagleremergency.com
Hamilton: 386-792-2911
Nassau: 904-548-0900 | nassaufl-em.com
Putnam: 386-329-0379
St. Johns: 904-824-5550 | sjcemergencymanagement.org
Suwannee: 386-364-3405

Volunteer Opportunities / Needs

Hands On Jacksonville

1-904-332-6767
handsonjacksonville.org

United Way of Northeast Florida
Corinne Tippins, 1-904-330-3962 or 1-904-390-3200
unitedwaynefl.org
American Red Cross
1-904-358-8091
redcross.org/volunteer

Additional Resources

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