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2-1-1 volunteer working at the community call center.2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year. The highly trained call specialists are prepared to make the connections that callers need, from saving lives on the suicide hotline to helping families keep the lights on.

2-1-1 provides information to more than 100,000 callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee, and Hamilton counties every year. Each call specialist has access to a database of services that can help solve a wide variety of problems, and the referrals they make provide critical data and analysis on the real needs in our community.

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