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Emergency Resources


Quick links: FREE 2-1-1 Helpline | Emergency Assistance | Stay Connected | Volunteer and Donation Needs

Looking for information regarding Florida’s First Coast Relief Fund? Visit to learn more.

United Way’s FREE 2-1-1 Helpline

IMPORTANT 2-1-1 UPDATE: If cell signal becomes too weak for 2-1-1 calls, our friends at United Way Worldwide set up a text option. Text “Irma” to 898-211 for storm info.

2-1-1 is the easy to remember, three-digit telephone number that connects Northeast Florida callers to health, social and human services and more than 4,000 community programs. This community help resource is available 24 hours a day, 365 days a year and provides information to callers in Duval, St. Johns, Clay, Nassau, Baker, Putnam, Columbia, Suwannee and Hamilton counties. Dial 904-632-0600 to access a United Way 2-1-1 call center specialist.

2-1-1 staff will be equipped with shelter information and more, as information is available. To contact 2-1-1:

  • Dial 2-1-1 from any land line or cell phone
  • Dial 1-904-632-0600 from any land line or cell phone

Emergency Assistance

In an effort to consolidate information, we have compiled a list of resources that may assist you in the days ahead.


 For the most recent updated information on shelters, call 1-904-630-CITY or 2-1-1.

  • Prime Osborn Convention Center (1000 Water St. – 32204) Open for the general public to cool off. Also has access to internet and charging stations.


American Red Cross

1-800-768-8048 (toll free) and 1-904-358-8091 (local callers)


Salvation Army



Food Resources

For food pantry locations, call 1-904-630-CITY or 2-1-1.



1-800-621-FEMA (3362)

Emergency Operations Centers Northeast Florida (By County)

Florida Emergency Information Line: 1-800-342-3557

Baker: 904-259-6111 |
Bradford: 904-966-6336 |
Clay: 904-284-7703 |
Columbia: 386-719-7530 |
Duval: 904-630-2472 or 904-630-2489 or 904-630-CITY |
Flagler: 386-586-5111 |
Hamilton: 386-792-2911
Nassau: 904-548-0900 |
Putnam: 386-329-0379
St. Johns: 904-824-5550 |
Suwannee: 386-364-3405

 Mobile App and Social-Media Information

Volunteer and Donation Opportunities

Volunteer Opportunities 

Check out the calendar below to find volunteer opportunities, including hurricane Irma relief projects.